Work Request Management System

Built to supercharge your help desk and maintenance teams

Help Desk & Reactive Maintenance

Proactively manage reactive work and meet service level standards. Streamline your Help desk and work order management to improve service levels, ensure customer satisfaction and lower maintenance costs. Manage work requests from customers or employees through resolution and time recording. Our Work Request (Help Desk) and Reactive Maintenance Solution revolutionise how your teams deliver exceptional customer service. It provides great visibility and central control for maintenance and other issues, preventing business downtime. The software rapidly captures reactive maintenance requests, prioritises tasks and identifies unresolved calls to enable rapid job resolution. Fully integrated SMS gateway to notify contractors about emergency jobs. Real-time notification via email and SMS to the maintenance team, with ongoing email notifications to the person who has raised the job. Accountability can be managed down to staff levels if required, with all activities being fully editable and secure.

The maintenance management software module enables a work order to be initiated from a number of different modules. Users can easily locate an asset by its barcode or asset number using the "Find Asset" feature in the asset software module. Once located, they can click the "Raise WO" button, which will automatically open a work order in the Work Order module and populate it with the relevant asset information. This functionality allows anyone to submit work requests, enhancing corrective maintenance and response times.

Work Request & Reactive Maintenance Software module gives you a fully documented history of each job request, including:

Staff and external parties can create work requests
Effortlessly schedule and manage work requests
Keep everyone in the loop in real-time
Deploy on cloud or on-premises
Repair & service history
Powerful help desk and work order management features
Conveniently access and update everything from anywhere
Photographing and attaching images with a job request
Prioritise jobs by urgency, organise them into job types and filter them in many convenient ways
Smart communication over multiple channels - email, sms and mobile app
Extensive reporting capabilities

Asset Management Software,request management software

Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running quickly with the hassle-free cloud-based solution. Call us today to organise a demo. Optimise your maintenance now.

Easy Work Request System for Tenants, Facility and Property Managers to Use

Work Request – Help Desk Simplified. The help desk can be customised to your needs with custom fields, priorities, and workflows.

Get the right information

The details of the request form can be easily configured with required fields specific to the type of Work Request. The location and asset can be identified, and photographs can be attached. Create your statuses and priorities to reflect the needs of your help desk activities.

Take your help desk on the go

Asset Easy platform enables Work Requests to be created on any device and is designed for people who are not regular system users. The requester can review the progress of their requests or be informed via automatic emails.

Provide better responses

Reduce the dependency on manual involvement. Asset Easy automatically performs an action on a Work Request when certain conditions are met. Define alerts and workflow based on locations, job types, priorities, etc.

Increase Efficiency

Work request software can automate support tasks effectively. This allows your team to focus on addressing support and maintenance issues rather than managing paperwork. It also provides real-time communication back to the requester.

Collect Feedback

Enhance customer experience by regularly receiving customer feedback. This provides insights into what matters most, from assessing team performance to measuring customer satisfaction.

Reporting and Analytics

Measure key metrics with visual pie-chart representations and export reports into MS Excel for further editing and analysis. Receive the reporting functionality you need to meet management objectives.

Our Clients

Manage All Your Facilities & Assets

Our CMMS is suitable for any facility – large or small. From aged care, convention centres, facilities companies, hospitals, manufacturing plants, schools, NDIS, mining, stadiums and government facilities. We are an all-in-one solution for maintenance management and facilities management software.

Link your business-critical systems

Automate data flow between systems with API and Systems Integration. Pinnacle Software seamlessly integrates with a wide array of solutions, including Business Central, MYOB, Xero, Quickbooks, SAP and ERPs. We offer customised integrations and bespoke reporting to meet your requirements.